18th June 2019

Fake Alco Email Alert

We have become aware that a number of fake emails have been received, which appear to be from Alco Valves Group to a number of our customers worldwide. The scam emails have been falsely sent from supposed employees or directors, requesting overdue invoices to be paid or falsified bank account changes, address changes or (urgent) information requests etc.

If you as a customer, partner or supplier should receive such emails it is very important that you please remember the following points…

If you should become suspicious of any email purportedly form Alco Valves Group, please feel free to verify the validity of the request by contacting a member of the team or forwarding said email communications to itsecurity@alco-valves.com or info@alco-valves.com.

Do not contact the name / number used on the email, as some email addresses may contain an incorrect domain name. Valid Alco Valves Group email addresses will always end in @alco-valves.com. Hovering over the email address (or viewing full email headers) may reveal the correct originating email address. Some of the fake emails (when fully viewed) have been from @gmail.com, @yandex.com or @192.com etc. As mentioned all Alco Valves Group email addresses will be from our @alco-valves.com domain.

We advise all customers and suppliers to consult with their IT or cyber security departments or advisers to ensure they remain vigilant and informed on how to identify suspicious email.

Other common indicators of fraud / phishing emails
·  Poorly written communications with grammatical, spelling or language errors.
·  Phone numbers or email address domains not associated with Alco Valves Group. Our primary UK switchboard number is +44 (0)1484 710511.
·  Some requests may ask for a very short timescale – e.g. priority / overnight delivery / change of information / payment request.
·  Some requests use the names of senior employees or board members / directors that no longer work for the Alco Valves Group. Senior managers and directors would never be the first point of contact for such requests.

If you suspect fraudulent activity, please contact us using the itsupport@alco-valves.com or uk@alco-valves.com email addresses.

You can also report suspicious activity with Action Fraud, the UK’s national reporting centre for fraud and cybercrime. The service enables suppliers to both report a fraud and find help and support. You can also get help by calling 0300 123 2040 to speak to their fraud and internet crime specialists or visit www.actionfraud.police.uk. When you report to Action Fraud you will receive a police crime reference number. Reports taken are passed to the National Fraud Intelligence Bureau.

If you have any questions or concerns, please contact me. Please also feel free to pass this email on to any relevant colleagues / departments. Furthermore, cyber crime such as this is on the increase and we do recommend that you ensure that your workforce are educated in such areas as they are often the first line of defence with the methods mentioned here.